Customer services.
Overview
| Works: | 15 works in 15 publications in 15 languages | |
|---|---|---|
Titles
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
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The future of competition : co-creating unique value with customers
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Customer service training 101 : quick and easy techniques that get great results
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Magnetic service : secrets of creating passionately devoted customers
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One customer, divisible : linking customer insight to loyalty and advocacy behavior
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IMC, the next generation : five steps for delivering value and measuring returns using marketing communication
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Amaze your customers! : creative tips on winning & keeping your customers
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The customer service activity book : 50 activities for inspiring exceptional service
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