顧客關係管理

服務行銷與管理 by: (Language materials, printed)

這樣處理抱怨也不賴! = Winning in the service : 從抱怨中練就黑帶級的服務力 by: (Language materials, printed)

不平凡的服務讓顧客永遠是VIP : 10項不平凡的服務法則 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

情感行銷 = Emotional marketing : 用情感抓住顧客的實踐技巧 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

搶到訂單的情報術 : 客戶不說的,你也知道-業務的終極王道 by: (Language materials, printed)

數位世紀顧客關係管理 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

行銷就是搞怪 = Marketing : 誰說賣東西不需要創意 by: (Language materials, printed)

1分鐘結案高手 : 抓住人心、用對話術,顧客自然會買單 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management : 品質提升與價值創造; quality enhancement & value creation by: (Language materials, printed)

服務決定價格 = Remarkable service : 只要服務好,沒有做不好的銷售 by: (Language materials, printed)

Hospitality與零距離行銷 : 打動顧客心扉的秘訣 by: (Language materials, printed)

客戶開發技巧7堂課 : 業務新手變達人 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

七星級客服 : 強化優質客服,引領服務經濟 by: (Language materials, printed)

奧客,歡迎光臨! : 讓奧客變常客的客戶投訴處理技巧 by: (Language materials, printed)

別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務 by: (Language materials, printed)

服務力 = The power of service quality : 看不見的商品,蘊藏無價的商機; cannot see commodity, hidden priceless opportunity by: (Language materials, printed)

感動 : 創造「情感品牌」的關鍵法則 by: (Language materials, printed)

我如何在雲端創業 : Salesforces.com貝尼奧夫雲端創業書 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management : 品質提升與價值創造; quality enhancement & value creation by: (Language materials, printed)

服務行銷與管理 = Service marketing & management by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

服務業行銷 by: (Language materials, printed)

叫你們店長過來 : 萬名店長「解決奧客」終極密技 by: (Language materials, printed)

提升服務品質培訓遊戲 by: (Language materials, printed)

輕鬆成交,業務一定要會的提問技術 by: (Language materials, printed)

連黑道大哥都臣服的飯店女經理社交客服術。 : 日本客訴No.1地區の傳奇管理人與奧客過招,從敵人變朋友祕訣全公開 by: (Language materials, printed)

跟著王牌店員這樣賣東西 : 王牌店員殺手級銷售必勝法 by: (Electronic resources)

超感應銷售 : 5秒辨別顧客購買訊號,讓業績快速飆高的神奇秘訣 by: (Electronic resources)

客戶聯繫 by: (Electronic resources)

多媒體呼叫中心構建與CRM策略 by: (Electronic resources)

顧客關係管理 = Customer relationship management : 新時代的決勝關鍵 by: (Language materials, printed)

靠10%顧客賺翻天的曲線法則 : 別管懶得掏錢的路人,你需要的是願意灑錢的超級粉絲! by: (Language materials, printed)

服務行銷 : 價值鎖焦 by: (Language materials, printed)

揭開感動服務的12堂課 by: (Electronic resources)

業務高手換你當 = Master of business : 千萬收入的超級秘密 by: (Electronic resources)

創造顧客成功之道 : 超越顧客期待之創新與實踐 by: (Electronic resources)

行家這樣做好服務 by: (Electronic resources)

顧客3.0 : 人+服務流程+科技應用的綜合 by: (Electronic resources)

堅持利潤的價格談判術 by: (Language materials, printed)

服務業行銷與管理 by: (Language materials, printed)

顧客關係管理 : 觀念、策略與工具 by: (Language materials, printed)

款待 = Hospitality : 旅館17職人的極致服務之道 by: (Language materials, printed)

引爆會員經濟 : 打造成長駭客的關鍵核心,Netflix、Amazon、和Adobe最重要的獲利祕密 by: (Language materials, printed)

客戶關係管理 : 一個整體方案 by: (Electronic resources)

服務業行銷與管理 = Services marketing and management : 品質提升與價值創造; quality enhancement & value creation by: (Language materials, printed)

客訴這樣回 奧客變常客 : 各行各業都要學的0糾紛神回應 by: (Language materials, printed)

SOP+ : 感動客戶的無敵攻心指南 by: (Language materials, printed)

奧客也無可挑剔的服務絕學 : 這樣服務,客人離不開你 by: (Language materials, printed)

台味服務 : 沈方正帶路 by: (Language materials, printed)

服務+ : 關於服務的常識、評斷與狂想 by: (Language materials, printed)

業績千萬4連霸的制勝筆記 : 頂尖房仲何勝緯的銷售價值學 by: (Language materials, printed)

9成的顧客需求都是問出來的! : 從噓寒問暖到業績第一,成為頂尖業務員必備的「提問型銷售」 by: (Language materials, printed)

空中老爺 暴走服務 = Service capacity : 面對爆料文化,我們如何不再被「以客為尊」綁架? by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 結合叡揚資訊Vital CRM國際專業認證 by: (Electronic resources)

客訴管理 : 讓你氣到內傷的客訴, 這樣做都能迎刃而解 by: (Electronic resources)

服務行銷學 by: (Electronic resources)

解構顧客價值鏈 : 拆解消費者決策流程發現商機切入點,用需求驅動設計新商業模式 by: (Language materials, printed)

客戶一直來一直來 : 隨時派上用場的150個吸引新客戶、留住老客戶的業務祕密 by: (Language materials, printed)

客訴商機 : 客訴處理之神集結100業種、5000案例 從危機管理 顧客滿意 提升企業價值的23個方法 by: (Language materials, printed)

客訴管理 : 讓你氣到內傷的客訴,這樣做都能迎刃而解! by: (Language materials, printed)

剛剛好的款待 : 米其林服務心法X數位場景行銷X沉浸式體驗,在線上線下持續創造價值的服務一點訣 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management : 品質提升與價值創造; quality enhancement & value creation by: (Language materials, printed)