顧客服務

這樣處理抱怨也不賴! = Winning in the service : 從抱怨中練就黑帶級的服務力 [NT 59711] by: ([NT 1579] Language materials, printed)

無名侍 : 服務生機密檔案 [NT 59711] by: ([NT 1579] Language materials, printed)

服務決定價格 = Remarkable service : 只要服務好,沒有做不好的銷售 [NT 59711] by: ([NT 1579] Language materials, printed)

Hospitality與零距離行銷 : 打動顧客心扉的秘訣 [NT 59711] by: ([NT 1579] Language materials, printed)

七星級客服 : 強化優質客服,引領服務經濟 [NT 59711] by: ([NT 1579] Language materials, printed)

奧客,歡迎光臨! : 讓奧客變常客的客戶投訴處理技巧 [NT 59711] by: ([NT 1579] Language materials, printed)

別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務 [NT 59711] by: ([NT 1579] Language materials, printed)

風格密碼 : 「顧客完整體驗」大解析 [NT 59711] by: ([NT 1579] Language materials, printed)

Fish!派克魚鋪奇蹟 : 一種激發士氣熱情的哲學 [NT 59711] by: ([NT 1579] Language materials, printed)

服務力 = The power of service quality : 看不見的商品,蘊藏無價的商機; cannot see commodity, hidden priceless opportunity [NT 59711] by: ([NT 1579] Language materials, printed)

究極之宿 : 加賀屋的百年感動 [NT 59711] by: ([NT 1579] Language materials, printed)

日本溫泉BEST96 : 泡溫泉一定要選旅館 [NT 59711] by: ([NT 1579] Language materials, printed)

服務標準差管理 : 服務作業品質最小變異管理 [NT 59711] by: ([NT 1579] Language materials, printed)

獅與冠的傳奇 : 麗思.卡爾頓獨一無二的黃金經營哲學 [NT 59711] by: ([NT 1579] Language materials, printed)

叫你們店長過來 : 萬名店長「解決奧客」終極密技 [NT 59711] by: ([NT 1579] Language materials, printed)

WOW!Zappos不思議 : 傳遞快樂。讓顧客願意回購的神奇法則! [NT 59711] by: ([NT 1579] Language materials, printed)

最極致的服務最賺錢 : 麗池卡登、寶格麗、迪士尼都知道,服務要有人情味,讓顧客有回家的感覺 [NT 59711] by: ([NT 1579] Language materials, printed)

究極之宿 : 加賀屋的百年感動 [NT 59711] by: ([NT 8598] Electronic resources)

客戶服務實務 [NT 59711] by: ([NT 8598] Electronic resources)

客戶聯繫 [NT 59711] by: ([NT 8598] Electronic resources)

揭開感動服務的12堂課 [NT 59711] by: ([NT 8598] Electronic resources)

創造顧客成功之道 : 超越顧客期待之創新與實踐 [NT 59711] by: ([NT 8598] Electronic resources)

顧客3.0 : 人+服務流程+科技應用的綜合 [NT 59711] by: ([NT 8598] Electronic resources)

能被小用 才是大才 : 27個不可不知的服務關鍵 [NT 59711] by: ([NT 1579] Language materials, printed)

恐怖ㄋㄟ!這樣就能開發客戶! [NT 59711] by: ([NT 1579] Language materials, printed)

引爆會員經濟 : 打造成長駭客的關鍵核心,Netflix、Amazon、和Adobe最重要的獲利祕密 [NT 59711] by: ([NT 1579] Language materials, printed)

客訴這樣回 奧客變常客 : 各行各業都要學的0糾紛神回應 [NT 59711] by: ([NT 1579] Language materials, printed)

SOP+ : 感動客戶的無敵攻心指南 [NT 59711] by: ([NT 1579] Language materials, printed)

奧客也無可挑剔的服務絕學 : 這樣服務,客人離不開你 [NT 59711] by: ([NT 1579] Language materials, printed)

台味服務 : 沈方正帶路 [NT 59711] by: ([NT 1579] Language materials, printed)

服務+ : 關於服務的常識、評斷與狂想 [NT 59711] by: ([NT 1579] Language materials, printed)

訂閱經濟 : 如何用最強商業模式,開啟全新服務商機 [NT 59711] by: ([NT 1579] Language materials, printed)

客訴管理 : 讓你氣到內傷的客訴, 這樣做都能迎刃而解 [NT 59711] by: ([NT 8598] Electronic resources)

客戶一直來一直來 : 隨時派上用場的150個吸引新客戶、留住老客戶的業務祕密 [NT 59711] by: ([NT 1579] Language materials, printed)

客訴商機 : 客訴處理之神集結100業種、5000案例 從危機管理 顧客滿意 提升企業價值的23個方法 [NT 59711] by: ([NT 1579] Language materials, printed)

客訴管理 : 讓你氣到內傷的客訴,這樣做都能迎刃而解! [NT 59711] by: ([NT 1579] Language materials, printed)