Customer services; - United States

The Nordstrom way to customer service excellence : : a handbook for implementing great service in your organization / by: (書目-語言資料,印刷品)

Measuring customer service effectiveness / by: (書目-語言資料,印刷品)

Passionate and profitable : : why customer strategies fail and ten steps to do them right / by: (書目-語言資料,印刷品)

Customer services;

658.8/02

Consumer satisfaction. ;

Customer relations. ;

Nordstrom (Firm)

658.8/12

Department stores;

Strategic planning. ;