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The Nordstrom way to customer service excellence : : a handbook for implementing great service in your organization /

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	a handbook for implementing great service in your organization /
作者:	SpectorRobert,, 1947-
合作者:	McCarthyPatrick D.,
出版地:	Hoboken, N.J. :
出版者:	John Wiley & Sons,;
出版年:	c2005.
面頁冊數:	xviii, 270 p. :ill. ; : 24 cm.;
標題:	Customer services; - United States -
標題:	Department stores; - Management. - United States -
ISBN:	0471702862

The Nordstrom way to customer service excellence : : a handbook for implementing great service in your organization /
Spector, Robert,

The Nordstrom way to customer service excellence : : a handbook for implementing great service in your organization / / Robert Spector and Patrick McCarthy. - Hoboken, N.J. : : John Wiley & Sons,, c2005.. - xviii, 270 p. : ; ill. ; ; 24 cm..
Includes bibliographical references (p. 263) and index..
ISBN 0471702862
Customer services;Department stores; -- Management. -- United States -- United States

McCarthy, Patrick D.

The Nordstrom way to customer service excellence : : a handbook for implementing great service in your organization /
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