| 紀錄類型: |
書目-語言資料,印刷品
: 單行本
|
| 作者: |
CookSarah,, 1955- |
| 出版地: |
Aldershot, Hants, England ; |
| 出版者: |
Gower,; |
| 出版年: |
c2004. |
| 面頁冊數: |
viii, 160 p. :ill. ; : 25 cm.; |
| 標題: |
Customer services; - United States - |
| ISBN: |
0566085380 |
| 內容註: |
Acting on results. Analysing and communicating the results Benchmarking Measuring internal service quality Preparating to measure customer service Qualitative customer service measurement methods Quantitative research methods The business case for measurement |