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A handbook of management and leadership : a guide to managing for results

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	a guide to managing for results
[NT 47261] Author:	ArmstrongMichael, 1928-
[NT 47353] Alternative Intellectual Responsibility:	StephensTina.,
[NT 47351] Place of Publication:	London and Sterling, VA
[NT 47263] Published:	Kogan Page;
[NT 47352] Year of Publication:	2005.
[NT 47264] Description:	x, 242 p.25 cm.;
[NT 47266] Subject:	Leadership -
[NT 47266] Subject:	Management - Psychological aspects -
[NT 50961] ISBN:	0749443448
[NT 60779] Content Note:	The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

A handbook of management and leadership : a guide to managing for results
Armstrong, Michael

A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens. - London and Sterling, VA : Kogan Page, 2005.. - x, 242 p. ; 25 cm..
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management..
Includes bibliographical references and index..
ISBN 0749443448
LeadershipManagement -- Psychological aspects

Stephens, Tina.

A handbook of management and leadership : a guide to managing for results
LDR:01018nam0 2200181 i 450 001 144375
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010 1 $a 0749443448 $b pbk. $d NT1586
100 $a 20071203d2005 m y0engy08 b
101 $a eng
102 $a gb
105 $a a a 001yy
200 1 $a A handbook of management and leadership $e a guide to managing for results $f Michael Armstrong, Tina Stephens.
210 $a London and Sterling, VA $d 2005. $c Kogan Page
215 1 $a x, 242 p. $d 25 cm.
320 $a Includes bibliographical references and index.
327 0 $a The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
517 1 $a Management and leadership
606 $a Leadership $3 22852 $3 219283
606 $a Management $x Psychological aspects $3 22790 $3 219463
676 $a 658.4 $v 20
700 $a Armstrong $b Michael $f 1928- $3 127953
701 $a Stephens $b Tina. $3 127954

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