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Measuring and managing customer satisfaction : going for the gold

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	going for the gold
作者:	Kessler,Sheila,
出版地:	Milwaukee, Wis.
出版者:	ASQC Quality Press;
出版年:	c1996
面頁冊數:	xii, 228 p.ill. : 24 cm.;
標題:	Consumer satisfaction - Evaluation -
ISBN:	0-87389-364-6

Measuring and managing customer satisfaction : going for the gold
Kessler,, Sheila

Measuring and managing customer satisfaction : going for the gold / Sheila Kessler - Milwaukee, Wis. : ASQC Quality Press, c1996. - xii, 228 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 215-216) and index.
ISBN 0-87389-364-6
Consumer satisfaction -- Evaluation

Measuring and managing customer satisfaction : going for the gold
LDR:00561nam0 2200181 i 450 001 122275
005 20120618121538.0
010 1 $a 0-87389-364-6 $d NT978
020 $a us $b 96019579
100 $a 20071107d1996 u y0engy09 b
101 0 $a eng
102 $a us $b wi
105 $a a a 001yy
200 1 $a Measuring and managing customer satisfaction $e going for the gold $f Sheila Kessler
210 $a Milwaukee, Wis. $d c1996 $c ASQC Quality Press
215 1 $a xii, 228 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references (p. 215-216) and index
606 $a Consumer satisfaction $x Evaluation $3 36749 $3 220083
676 $a 658.8/12
680 $a HF5415.335 $b K47 1996
700 $a Kessler, $b Sheila $3 103055

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