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Customer retention : an integrated process for keeping your best customers

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	an integrated process for keeping your best customers
作者:	Lowenstein,Michael W., 1942-
出版地:	Milwaukee, Wis.
出版者:	ASQC Quality Press;
出版年:	c1995
面頁冊數:	xxi, 179 p.ill. : 24 cm.;
標題:	Consumer satisfaction - Evaluation -
標題:	Customer relations - Data processing -
標題:	Customer services - Quality control -
ISBN:	0-8738-9257-7

Customer retention : an integrated process for keeping your best customers
Lowenstein,, Michael W.

Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein - Milwaukee, Wis. : ASQC Quality Press, c1995. - xxi, 179 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 165-171) and index.
ISBN 0-8738-9257-7
Consumer satisfactionCustomer relationsCustomer services -- Evaluation -- Data processing -- Quality control

Customer retention : an integrated process for keeping your best customers
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020 $a us $b 94046192 //r95
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101 0 $a eng
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105 $a a a 001yy
200 1 $a Customer retention $e an integrated process for keeping your best customers $f Michael W. Lowenstein
210 $a Milwaukee, Wis. $d c1995 $c ASQC Quality Press
215 1 $a xxi, 179 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references (p. 165-171) and index
606 $a Consumer satisfaction $x Evaluation $3 36749 $3 220083
606 $a Customer relations $x Data processing $3 37368 $3 219446
606 $a Customer services $x Quality control $3 37600 $3 219261
676 $a 658.8/12
680 $a HF5415.32 $b L69 1995
700 $a Lowenstein, $b Michael W. $f 1942- $3 97258

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