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Quality service : what every hospitality manager needs to know

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	what every hospitality manager needs to know
作者:	MartinWilliam B.,
出版地:	Upper Saddle River, N.J.
出版者:	Prentice Hall;
出版年:	c2002
面頁冊數:	xvii, 202 p.ill. : 24 cm.;
標題:	Hospitality industry - Management -
ISBN:	0-13-093018-0

Quality service : what every hospitality manager needs to know
Martin, William B.

Quality service : what every hospitality manager needs to know / William B. Martin - Upper Saddle River, N.J. : Prentice Hall, c2002. - xvii, 202 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 197-198) and index.
ISBN 0-13-093018-0
Hospitality industry -- Management

Quality service : what every hospitality manager needs to know
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102 $a us
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200 1 $a Quality service $e what every hospitality manager needs to know $f William B. Martin
210 $a Upper Saddle River, N.J. $d c2002 $c Prentice Hall
215 1 $a xvii, 202 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references (p. 197-198) and index
606 $2 lc $a Hospitality industry $x Management $3 186142
676 $a 647.95/068
700 $a Martin $b William B. $3 125137
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