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Secrets of customer relationship management : it's all about how you make them feel

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	it's all about how you make them feel
[NT 47261] Author:	BarnesJames G.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	c2001
[NT 47264] Description:	xviii,316 p.ill. : 24 cm.;
[NT 47266] Subject:	Customer relations - Data processing -
[NT 47265] Notes:	Includes bibliographical references and index
[NT 50961] ISBN:	0-07-136253-3

Secrets of customer relationship management : it's all about how you make them feel
Barnes, James G.

Secrets of customer relationship management : it's all about how you make them feel / James G. Barnes - New York : McGraw-Hill, c2001. - xviii,316 p. ; ill. ; 24 cm..
Includes bibliographical references and index.
ISBN 0-07-136253-3
Customer relations -- Data processing

Secrets of customer relationship management : it's all about how you make them feel
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200 1 $a Secrets of customer relationship management $e it's all about how you make them feel $f James G. Barnes
210 $a New York $d c2001 $c McGraw-Hill
215 0 $a xviii,316 p. $c ill. $d 24 cm.
300 $a Includes bibliographical references and index
606 $a Customer relations $x Data processing $3 37368 $3 219446
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700 $a Barnes $b James G. $3 109391
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