醒吾科技大學圖書館 |

登入

回首頁

Improving customer satisfaction,loyalty,and profit : an integrated measurement and management system

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	an integrated measurement and management system
作者:	JohnsonMichael D.,
合作者:	GustafssonAnders,
出版地:	San Francisco
出版者:	Jossey-Bass;
出版年:	c2000
版本:	1st ed.
面頁冊數:	xv, 214 p.ill. : 24 cm.;
標題:	Customer satisfaction -
標題:	Customer loyalty -
標題:	Customer relations - Data processing -
ISBN:	0-7879-5310-5

Improving customer satisfaction,loyalty,and profit : an integrated measurement and management system
Johnson, Michael D.

Improving customer satisfaction,loyalty,and profit : an integrated measurement and management system / Michael D. Johnson ; Anders Gustafsson - 1st ed.. - San Francisco : Jossey-Bass, c2000. - xv, 214 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 199-205) and index.
ISBN 0-7879-5310-5
Customer satisfactionCustomer loyaltyCustomer relations -- Data processing

Gustafsson, Anders

Improving customer satisfaction,loyalty,and profit : an integrated measurement and management system
LDR:00600nam0 2200181 i 450 001 124031
005 20120618120929.0
010 1 $a 0-7879-5310-5 $d NT831
100 $a 20071107d2000 m y0engy09 b
101 1 $a eng
102 $a us
105 $a z z 000yy
200 1 $a Improving customer satisfaction,loyalty,and profit $e an integrated measurement and management system $f Michael D. Johnson $g Anders Gustafsson
205 $a 1st ed.
210 $a San Francisco $d c2000 $c Jossey-Bass
215 1 $a xv, 214 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references (p. 199-205) and index
606 $a Customer satisfaction $3 106770 $3 222799
606 $2 lc $a Customer loyalty $3 184707
606 $a Customer relations $x Data processing $3 37368 $3 219446
676 $a 658.8
700 $a Johnson $b Michael D. $3 106768
701 $a Gustafsson $b Anders $3 106769
809 $d 658.8 $e J67 $p BOOK