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The wow factory : creating a customer focus revolution in your business

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	creating a customer focus revolution in your business
作者:	Levesque,Paul, 1947-
出版地:	Chicago
出版者:	Irwin;
出版年:	c1995
面頁冊數:	xvi, 172 p.ill. : 22 cm.;
標題:	Consumer satisfaction - Evaluation -
標題:	Customer services - Quality control -
標題:	Organizational effectiveness - Measurement. -
ISBN:	0-7863-0386-7

The wow factory : creating a customer focus revolution in your business
Levesque,, Paul

The wow factory : creating a customer focus revolution in your business / Paul Levesque - Chicago : Irwin, c1995. - xvi, 172 p. ; ill. ; 22 cm..
Includes index.
ISBN 0-7863-0386-7
Consumer satisfactionCustomer servicesOrganizational effectiveness -- Evaluation -- Quality control -- Measurement.

The wow factory : creating a customer focus revolution in your business
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200 1 $a The wow factory $e creating a customer focus revolution in your business $f Paul Levesque
210 $a Chicago $d c1995 $c Irwin
215 1 $a xvi, 172 p. $c ill. $d 22 cm.
320 $a Includes index
606 $a Consumer satisfaction $x Evaluation $3 36749 $3 220083
606 $a Customer services $x Quality control $3 37600 $3 219261
606 $2 lc $a Organizational effectiveness $x Measurement. $3 185828
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