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海柏 ((Heppell, Michael))
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1 works in 1 publications in 1 languages
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五星級服務,一星級成本 : 打造頂級服務經驗的祕訣
by: Heppell, Michael; 洪慧芳; 海柏 ((Heppell, Michael))
(Language materials, printed)
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服務業
顧客關係管理
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