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People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	176 tips and techniques for dealing with difficult classroom situations
[NT 47261] Author:	LucasRobert W.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	American Management Association;
[NT 47352] Year of Publication:	c2005.
[NT 47264] Description:	xii, 212 p.ill. : 23 cm.;
[NT 47266] Subject:	Conflict management. -
[NT 47266] Subject:	Interpersonal communication. -
[NT 47266] Subject:	Employees - Rating of. -
[NT 50961] ISBN:	0814472613
[NT 60779] Content Note:	Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
Lucas, Robert W.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations / Robert W. Lucas. - New York : American Management Association, c2005.. - xii, 212 p. ; ill. ; 23 cm..
Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers..
Includes bibliographical references and index..
ISBN 0814472613
Conflict management.Interpersonal communication.Employees -- Rating of.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
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