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People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	176 tips and techniques for dealing with difficult classroom situations
作者:	LucasRobert W.,
出版地:	New York
出版者:	American Management Association;
出版年:	c2005.
面頁冊數:	xii, 212 p.ill. : 23 cm.;
標題:	Conflict management. -
標題:	Interpersonal communication. -
標題:	Employees - Rating of. -
ISBN:	0814472613
內容註:	Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
Lucas, Robert W.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations / Robert W. Lucas. - New York : American Management Association, c2005.. - xii, 212 p. ; ill. ; 23 cm..
Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers..
Includes bibliographical references and index..
ISBN 0814472613
Conflict management.Interpersonal communication.Employees -- Rating of.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
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